Are you passionate about providing exceptional customer service in the retail travel industry? We're looking for a dedicated Customer Care Advisor to join our team and provide top-notch administration support to our Personal Travel Agents.
As a Customer Care Advisor, your responsibilities will include handling incoming and outgoing calls from Personal Travel Agents and their customers, resolving pre-departure issues promptly, processing cancellations and refunds, and providing support and advice to customers in the absence of their Personal Travel Agent. You'll ensure a positive and professional image is maintained at all times, adhering to security procedures and handling confidential information with care.
As part of this role, your responsibilities will include:
• Actioning any flight/accommodation changes and booking notifications received from suppliers liaising with customers and colleagues
• Dealing with complaints in line with ABTA guidelines and provide advice to agents or customers when required
• Responding to agent queries in a timely and professional manner using varying channels such as email, live chat and telephone
• Processing payments and refunds for customers/agents and reconcile files accordingly
• Redeeming and processing membership contributions towards holiday balances
• Providing emergency assistance to customers whilst overseas in exceptional circumstances
•Supporting the administration team as and when required
For more details about the role, please check the attached Job Description.
This role is part of a team and will be homebased.
Please see the below an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing date: Monday 27th April 2026
First Stage Interviews: From 28th April 2026